Terms & Conditions | ROSÈ LABS Australia

ROSÈ LABS

TERMS & CONDITIONS

Last Updated: 11 October 2026

Welcome to ROSÈ LABS. These Terms and Conditions govern your use of our website and any purchases made through our online store.

Website: https://roselabs.onlineweb.shop/

By accessing our website or placing an order, you agree to these Terms and Conditions, subject to your rights under applicable Australian law.

Please read these terms carefully before placing an order.

1. Who We Are

ROSÈ LABS is an Australian-based business operating from Queensland, Australia.

Our brand is inspired by science, beauty, cosmetic skincare, ingredient education and innovation.

Location: Queensland, Australia

Email: [email protected]

Website: https://roselabs.onlineweb.shop/

Customers can contact us by email or through the Contact Us page on our website.

2. Using Our Website

You agree to use the ROSÈ LABS website only for lawful purposes.

You must not:

• Use our website for unlawful, fraudulent or misleading activities.
• Attempt to gain unauthorised access to our website or systems.
• Upload or distribute malicious software or harmful content.
• Copy or reproduce our original website content without permission, except where permitted by law.
• Interfere with the security or functionality of our website.

We reserve the right to restrict access where reasonably necessary to protect our website, customers or business.

3. Product Information

ROSÈ LABS aims to provide accurate and transparent product information.

Product descriptions, photographs, quantities, ingredients and specifications are provided to assist customers in making informed purchasing decisions.

We make reasonable efforts to ensure product listings are accurate and up to date.

Product packaging or appearance may vary slightly from photographs, provided the product remains consistent with its description and applicable consumer guarantees.

Customers should review product information, ingredients, labels, warnings and instructions before purchasing or using any item.

Products are offered for sale only where their supply is permitted under applicable Australian laws.

Information about scientific developments, cosmetic ingredients and peptide research is provided for general educational purposes and does not constitute medical advice.

Educational content does not imply that a substance is approved for human use or legally available for retail supply.

4. Placing an Order

When placing an order through ROSÈ LABS, customers are submitting a request to purchase the selected goods.

An order confirmation email acknowledges that we have received an order but does not necessarily mean it has been accepted for dispatch.

We may decline or cancel an order before dispatch for reasonable reasons, including:

• Product unavailability.
• Incorrect pricing or listing information.
• Unsuccessful or unverifiable payment.
• Suspected fraudulent transactions.
• Incorrect or undeliverable shipping information.
• Legal or regulatory restrictions affecting the order.

If an order is cancelled by ROSÈ LABS after payment has been received, we will refund the applicable payment, including delivery charges where required by law.

Nothing in this section limits customers’ rights under Australian Consumer Law.

5. Pricing and Payments

All prices displayed on the ROSÈ LABS website are in Australian dollars (AUD), unless otherwise stated.

Prices include applicable taxes where required by law.

Shipping charges and other applicable costs will be disclosed before customers complete checkout.

ROSÈ LABS uses Stripe to process online payments.

Payment methods available to customers may include eligible debit cards, credit cards and supported digital wallets.

Available payment options are displayed at checkout and may vary depending on the customer’s device and payment eligibility.

Payments are securely processed by third-party payment providers.

ROSÈ LABS does not intentionally store customers’ complete payment card details on its website.

Where a genuine pricing error occurs, we will contact the customer before proceeding with the order.

6. Shipping and Delivery

ROSÈ LABS currently ships within Australia only.

Orders are dispatched using suitable Australian postal or courier services.

Shipping fees are calculated or displayed during checkout.

Estimated processing and delivery timeframes may vary depending on product availability, destination and delivery provider.

We aim to dispatch orders within the timeframe communicated at the time of purchase.

Delivery estimates are not guaranteed unless a specific timeframe has been expressly agreed.

Customers are responsible for providing accurate shipping details.

Where incorrect delivery information results in additional costs, reasonable redelivery fees may apply, subject to applicable law.

If an order is delayed, lost or not delivered, please contact us at [email protected].

We will investigate delivery concerns and meet our obligations under Australian Consumer Law.

7. Returns, Refunds and Consumer Guarantees

At ROSÈ LABS, customer satisfaction and consumer rights are important to us.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law, where applicable.

Nothing in these Terms and Conditions excludes, restricts or modifies customers’ statutory consumer rights.

Faulty, Damaged or Incorrect Products

If a product arrives faulty, damaged, unsafe, incorrectly supplied or materially different from its description, please contact us.

Depending on the nature of the problem and applicable consumer guarantees, customers may be entitled to a repair, replacement, refund or compensation.

For a major failure, customers may be entitled to reject the goods and choose a refund or replacement.

For a minor failure, ROSÈ LABS may provide an appropriate remedy within a reasonable time.

Where required by law, ROSÈ LABS will cover reasonable return costs for products that fail to meet consumer guarantees.

Change-of-Mind Returns

ROSÈ LABS does not generally provide refunds or exchanges for change-of-mind purchases unless otherwise stated or agreed.

This policy does not affect rights under Australian Consumer Law.

Cosmetic and Personal Care Items

For hygiene and safety reasons, opened or used cosmetic products are generally not accepted for change-of-mind returns.

However, customers retain their legal rights where a product is faulty, unsafe, incorrectly described or otherwise fails to meet applicable consumer guarantees.

Requesting a Return

To request assistance, please email:

[email protected]

Include your order number, a description of the issue and relevant photographs where available.

We will assess your request and respond within a reasonable timeframe.

8. Order Cancellations

Customers wishing to cancel an order should contact ROSÈ LABS as soon as possible.

We will make reasonable efforts to cancel an order before dispatch.

Once an order has been dispatched, cancellation may not be possible and any applicable return or refund request will be managed in accordance with our Returns and Refunds section.

Where cancellation is agreed before dispatch, payments for the cancelled goods will be refunded as applicable.

This section does not restrict statutory cancellation or refund rights.

9. Product Safety and Scientific Information

ROSÈ LABS recognises the importance of product safety, accurate descriptions and compliance with applicable Australian regulations.

Products must meet relevant legal and regulatory requirements before being made available for purchase.

Educational information about peptides, scientific developments or emerging ingredients is intended for general informational purposes.

It should not be interpreted as medical advice, treatment guidance or a recommendation to use any substance.

References to scientific research do not indicate that a product has been approved by the Therapeutic Goods Administration.

The sale, supply or advertising of therapeutic goods is subject to applicable Australian laws, including relevant Therapeutic Goods Administration requirements.

Products that cannot lawfully be supplied or advertised to Australian consumers will not be offered for sale.

10. Intellectual Property

The ROSÈ LABS name, branding, original website content, logos, photographs and designs are owned by ROSÈ LABS or used with appropriate permission.

Customers may view website content for personal and lawful purposes.

Unauthorised commercial copying, reproduction or distribution of original website material is prohibited, except where permitted by law.

Third-party trademarks, logos and materials remain the property of their respective owners.

11. Privacy and Personal Information

ROSÈ LABS respects the privacy of customers and website visitors.

We may collect personal information reasonably necessary to process orders, arrange deliveries, respond to enquiries and provide customer support.

Personal information will be managed in accordance with our published Privacy Policy and applicable Australian privacy laws.

Payments are processed through third-party payment providers.

Customers can review further information about how their information is handled in our Privacy Policy, available on our website.

12. Website Availability

ROSÈ LABS aims to maintain a reliable and accessible online store.

However, our website may occasionally be unavailable due to maintenance, technical issues or circumstances beyond our reasonable control.

We may make changes to website functionality, product information or services as reasonably required.

Nothing in this section limits any rights available under applicable Australian law.

13. Limitation of Liability

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantees, rights or remedies that cannot lawfully be excluded.

To the extent permitted by law, ROSÈ LABS is not liable for losses resulting solely from circumstances beyond our reasonable control.

Any limitation of liability applies only to the extent permitted by Australian law.

We do not exclude liability for matters that cannot lawfully be excluded, including liability arising under applicable consumer protection legislation.

14. Third-Party Websites and Services

Our website may contain links to external websites, social media accounts or third-party services.

These services operate independently and may have their own terms and privacy policies.

ROSÈ LABS does not control third-party website content.

Customers should review applicable terms before using external services.

15. Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia, together with applicable Commonwealth laws.

Any disputes arising in relation to these terms will be handled according to applicable Australian law.

Nothing in this section restricts customers’ statutory rights or access to an appropriate court or tribunal.

16. Changes to These Terms and Conditions

ROSÈ LABS may update these Terms and Conditions to reflect changes in business practices, legal requirements or website operations.

Updated terms will be published on our website.

Changes will generally apply prospectively and will not remove statutory rights or retrospectively alter accepted orders without a lawful basis.

17. Contact Information

For enquiries regarding these Terms and Conditions, products, orders, shipping or refunds, please contact:

ROSÈ LABS

Queensland, Australia

Email: [email protected]

Website: https://roselabs.onlineweb.shop/

We aim to respond to enquiries as promptly as reasonably possible.

Thank you for supporting ROSÈ LABS.

Science for a More Radiant You ♡